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According to Career Opportunities News, a soft skill is a sociological term for a person's Emotional Intelligence Quotient or EQ. This refers to the cluster of human personality traits, such as, social graces, communication, language, personal habits, friendliness, and optimism. Soft skills complement hard skills (part of a person's IQ), which are the technical requirements of a job.
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A person's soft skill EQ is a major contributing factor to the success of any organization, particularly those that call for constant customer care such as those in the services or hospitality industry. According to industry analysts, soft skills are more important over the long-term than technical proficiency. |
ETNL offers soft skills development program or SSDP, a custom-designed mentoring program aimed at bettering interpersonal skills, which include: |
- Participation in a team
- Ability to teach
- Service
- Leading a team
- Negotiation
- Unite a team amidst cultural differences
- Motivation
- Decision-making skills
- Problem-solving skills
- Etiquette
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ETNL's SSDP presentations and workshops, especially for final year students of management, have won us accolades and gratitude from some of our more eminent institutional customers. |
ETNL also offers tailor-made SSDPs for small and medium enterprises that not only help boost employee morale but also improves productivity, thereby yielding a significant return on investment or ROI. |
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