Customer care and support involves putting systems in place to maximize customer satisfaction, winning their loyalty, increasing business volumes and enhancing the corporate reputation of the organization. It should be a prime consideration for every business. Customer satisfaction and their reference of the company's credibility and services, to potentially new clients, ensures the growth in reputation and stature of the enterprise.

At ETNL we believe that customer care and support is the most crucial element to the sustenance and future of our business. Our Department of HR periodically identifies Key Performance Indicators or KPIs, which reflect how well the company is responding to customer expectations.

Based on KPIs, the HR Department also conducts in-house customer care and support orientation programs as well as workshops on best practices to be adhered to by all personnel -- not just front-office/sales/marketing/services -- if and when interacting with customers/potential customers.

The ETNL policy is that every one of our employees should project and enhance the customer-friendly policy of the company and we ensure that every contact our customers have with our business is an opportunity for us to not just improve our business but also an opportunity to further the company's stellar reputation as a professionally managed and ethically run software solutions provider.